Community Services - Essex Partnership University NHS Foundation Trust

Community Services - Essex Partnership University NHS Foundation Trust 2022-10-18 Person 5 5 0

Mary was very helpful and knowledgeable In the advice and service provided Her help was invaluable in helping us With our individual needs

On this occasion no

Community Services - Essex Partnership University NHS Foundation Trust 2022-10-18 Person 5 5 0

Sharon was brilliant - I felt really ‘heard’ and like she genuinely wanted to understand and support me. She gave me lots of time, was punctual and very emotionally insightful and professional and quickly referred me onto the best follow up service. . She is a real asset to the organisation she works for

Nothing - she was brilliant

Community Services - Essex Partnership University NHS Foundation Trust 2022-10-18 Person 4 5 0

Fantastic service providing a calming reassuring service. Lots of time spent without rushing

Explaining the service and what is to be expected by the appointments would have been great. I was a little unsure at the beginning and this would be good to explain from the offset

Community Services - Essex Partnership University NHS Foundation Trust 2022-10-17 Person 5 5 0

The lady I had my appointment with was kind & considerate, very knowledgeable about her field, and didn't make me feel like there was a rush to get me through my appointment and I to the next patient.

I don't feel there was anything to improve.

Community Services - Essex Partnership University NHS Foundation Trust 2022-10-17 Person 1 5 0

My daughter was referred to The Lighthouse Childrens Centre for an ADHD Assessment. We had a horrible meeting with a very Rude Doctor who made inappropriate comments about my own SEN conditions which were not relevant to the meeting. We waited 10 weeks for a report from LHC about our meeting without knowing the outcome, and only received the report after numerous phone calls and complaints. It's now been 5 months since our initial appointment, we weren't offered any of the additional support as mentioned on their website, and only put forward for further assessments after I pushed for them, which she was then diagnosed with. There was no multi-disciplinary management of her case as mentioned on their website and we've been forced to continue with the Doctor I have reputedly asked to be removed from her case. We're still waiting for clarification on further assessments and have been offered no support at all - I'm disgusted with the level of treatment my daughter has received and as a result is not receiving adequate SEN support as school.

Community Services - Essex Partnership University NHS Foundation Trust 2022-10-17 Person 5 5 0

James was an absolute gem from start to finish. What a genuinely lovely person. I couldn’t have wished for better support from James. Thankyou from the bottom of my heart

Community Services - Essex Partnership University NHS Foundation Trust 2022-10-17 Person 4 5 0

Overall, good experience and treated with respect throughout

N/A

Community Services - Essex Partnership University NHS Foundation Trust 2022-10-17 Person 5 5 0

Our experience seeing Jenny Packer for speech therapy was first class. I cannot rate highly enough her knowledge, skill set, professionalism and dedication. My daughter is a little older than many children Jenny sees but she was able to easily speak to my daughter in just the right way to keep her attention. The process she took my daughter through with regards to her stutter was incredible to witness and the surge in her confidence thanks to Jenny is remarkable. Jenny is a very special soul and a credit to the NHS. During therapy my daughter was dealing with a severe mental health crisis, serious bullying and harassment with which the police are involved AND the sudden death of a close family friend. Jenny was warm, supportive and able to tailor sessions to fit my daughters presentation at the drop of a hat. We thank her for showing so much care and empathy and confidently move forward with new skills and understanding she has given us. We thank her also for making us feel so supported and empowered. We will miss miss. Thankyou

Community Services - Essex Partnership University NHS Foundation Trust 2022-10-14 Person 4 5 0

I had a Lobectomy - lower right as I had a carcinoid tumour. I am also 75-70% deaf (left right)

With the restrictions placed upon us all because of Covid I think all that was possible to be done WAS done. Communication was excellent and I was particularly happy with my liaison Emma-Lou, she was brilliant.

Community Services - Essex Partnership University NHS Foundation Trust 2022-10-14 Person 4 5 0

I’m not sure what you mean by gave your answer I have emotionally unstable, personality, disorder I also suffer from depression and anxiety I am waiting to see a therapist and I have not heard back yet which I am getting very frustrated about

I don’t know, really would be nice to talk to someone still waiting to hear. I spoke to someone from the South no Rochford mental health team, but still no luck someone phones me every now and again to check up on me from Therapy from you and I speak to a nice lady from Oasis, who phones me every week but otherwise I don’t know I just would like someone to help me